Roland Garros
Role
User Research
Methodology
Moderated Interviews
Date
Feb. 2023
Website
at.cafe
Expected Outcomes:
Improved understanding of the referee’s specific needs and constraints.
Identification of key areas where the application can be refined to enhance efficiency.
Validation of the interface design to ensure it meets the user’s workflow in a multi-screen environment.
Actionable insights for iterative design improvements based on real-world use during the Roland Garros tournament.
Research goals 🎯
Understand User Needs: Capture the unique requirements and constraints faced by the referee judge at Roland Garros in match programming.
Interface Design Validation: Ensure that the interface supports the referee’s workflow on a multi-screen desktop setup effectively.
Address Complex Challenges: Explore solutions that accommodate the multifaceted criteria influencing match scheduling.
Evaluate Usability: Assess the practical usability of the application in a high-pressure, real-world environment like Roland Garros.
Research questions ⁉️
What are the critical criteria the referee judge needs to consider for successful match scheduling?
How effectively does the current interface support the primary tasks and needs of the referee judge?
What challenges does the referee face in using the application, and how can these be mitigated?
How do political and collaborative dynamics influence the use and design of the application?
What functionality in the application is most crucial for ensuring efficient match programming?
